In Game Support

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TitanX Games team member programs are at the heart of our commitment to providing best in class support to our player community.

As a member of the in game support team (also known as the Counselor Volunteer program) you are the face of TitanX Games and often the first staff contact a player encounters when in game.

Therefore, our Counselor Volunteer team is held to the highest standards of customer service, genuine concern for our players and a strict code of ethics to ensure an in game environment that compliments the player's experience and is free of corruption, favoritism or disallowed behaviors.

If you are a passionate gamer, who enjoys helping to create an enjoyable player experience and has unquestionable integrity than we would love to review your application to become part of the Counselor Volunteer program!

* TitanX Games team members may not ever release nor reveal their personal player character information to others. Doing so may result in immediate termination of both team account(s) and player account(s).

Top level Responsibilities:

  • Provide customer service to players in game
  • Volunteer at least eight hours per month
  • Interact with our team members to assist with player questions or escalations to appropriate staff
  • Assist with Self Help Portal as available
  • Assist with live web chat support as available
  • Assist with Developer Meet and Greets
  • Assist with in game player events and Weddings
  • Engage other Team Members within our Team Forums
  • Work as part of a fast paced, constantly changing, environment
  • Be available and in Counselor chat whenever in game as staff
  • Not interfere with game play or the in game experience
What other usernames do you or have you used on other forums?
Contact Information
Please enter your real first and last name.
For non-urgent communications. TitanX Games also provides staff members with their own email.
We like to speak directly to our staff.
We often utilize Discord for communication purposes.
We occassionaly use Sykpe to communicate.
Other Information
This helps us to better understand whether the position is a good fit for you.
If you answered No to the question above, please enter 'NONE'.
We would like to better understand your considered level of involvement.
This helps us to better understand the hours you would be able to cover.
If you have questions relevant to this position, please feel free to ask us.